Field Service Debrief: Java Exception Error JBO-29000 On Material LOV

(Doc ID 1461909.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to search for an item using the material LOV in the Debrief screen, the following error occurs.

ERROR
-----------------------
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoClassDefFoundError,
msg=oracle/apps/csp/portal/lov/server/PlannersOrganizationVOImpl
......
......
## Detail 0 ##
java.lang.NoClassDefFoundError: oracle/apps/csp/portal/lov/server/PlannersOrganizationVOImpl
at java.lang.Class.getDeclaredMethods0(Native Method)
at java.lang.Class.privateGetDeclaredMethods(Class.java:2427)

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create SR
2) Create dispatch task
3) Click debrief
4) Click Material tab
5) Material LOV is not able to validate material spare parts entered
6) When the LOV is clicked the error is show.

Cause

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