Cannot Update Contacts Using Mass Update Functionality (Doc ID 1461932.1)

Last updated on APRIL 25, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Cannot update contacts (Customer/employees) using the install base mass update functionality
No Contacts listed in Contacts region and No update contacts button

EXPECTED BEHAVIOR
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Expect to be able to update Contacts using Mass update

STEPS
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The issue can be reproduced at will with the following steps:
Switch Responsibility Installed Base Agent User
>> Navigate to MAss Update
>> Create a batch of type 'General'
>> Give a name and add some notes to the natch
>> Find relevant instances based on certain logic (By owner name for example)
>>Select the instances>>
Click next , till you reach step 3 (Update Associations)

and here we cannot associate new contacts to the identified instances

Changes

*Cause
Explain what caused the issue.


 

Cause

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