TeleService: Sales Order In Logistics Does not Have Contact Person Defaulted
(Doc ID 1462491.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
The Contact detail shown in the Service Request header, is not passed to the Sales Order (Main Tab > Contact Field).
Steps to Reproduce
(R) Depot Repair Super User
(N) Create RO
- Create Sales order under logistics tab
The contact from SR is not flowing to Sales order.
Note: Works fine in 11i
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