Mobile Field Service: Getting Stale Data Error After Adding A Task To An SR That Is Already Present On The Laptop
(Doc ID 1462627.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
When adding a Task to a Service Request that is already present on the laptop and then changing the SR on the laptop and synch and process, the following error occurs.
ERROR
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Error Msg: Update not processed because record contains stale data.
STEPS
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1. Create a Service Request
2. Create a Task on it and assign it.
3. Synch the task
4. Synch again to clear SDQ (System Dirty Queue - just in case)
5. Enter another Task (2) on this same SR
6. Synch to get this second Task
7. Do quick Debrief on the laptop for second Task - setting resolution code
8. Press update
9. Synchronize.
10. Process the upload
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |