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Mobile Field Service: Getting Stale Data Error After Adding A Task To An SR That Is Already Present On The Laptop (Doc ID 1462627.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When adding a Task to a Service Request that is already present on the laptop and then changing the SR on the laptop and synch and process, the following error occurs.

ERROR
-----------------------
Error Msg: Update not processed because record contains stale data.

STEPS
-----------------------
1. Create a Service Request
2. Create a Task on it and assign it.
3. Synch the task
4. Synch again to clear SDQ (System Dirty Queue - just in case)
5. Enter another Task (2) on this same SR
6. Synch to get this second Task
7. Do quick Debrief on the laptop for second Task - setting resolution code
8. Press update
9. Synchronize.
10. Process the upload

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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