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Debrief HTML Error: 'Carrier Is Required. Please Select Proper Value' After Field Hidden With Personsalization (Doc ID 1462797.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Debrief HTML:
Having used Personalization to hide the ‘Carrier’ field in the Install area and Return area on the Material page, when attempting to save a Debrief material install line, the following error occurs:

Carrier is required. Please select proper value.


STEPS
-----------------------
(R) Field Service Manager
(N) Debrief

 - Query Task
 - Material Install, select an item
    Usage = Unused
    To Org = ORG1
 => Carrier field appears

 - Create a return and install lines with carrier field populated.
 - Go to personalize and render carrier field false
 - Go back to application and carrier field disappear for both return and install
 - Go to Install and create a new row.
 - Try to save and get the error "Carrier is required. Please select proper value'
 - Go to Return and create a new row and it get save without any error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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