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Special Characters In iProcurement XML - Trademark Symbol From Punchout Site Displays As Upside-Down Question Mark (Doc ID 1463323.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Oracle Internet Procurement Connector - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle iProcurement, Release 12.1.3, when returning from the supplier punchout site, the trademark symbol ® (that is part of the item name) appears in iProcurement as an upside-down question mark. This results in XML warning messages after the requisition has been AutoCreated into a purchase order and the PO has been communicated via XML.

It is expected that the trademark character from the supplier punchout site be returned also as a trademark character.



Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. In iProcurement, perform a punchout to supplier
2. In the punchout session, add an item to cart that contains a trademark symbol
3. After submitting the order on the supplier site, the item returns back to Oracle iProcurement on a requisition. The trademark symbol appears in Oracle as an upside-down question mark.
4. Approve the Requisition in Oracle. A purchase order is then automatically created from the requisition (PO ######).
5. Check in Workflow Transaction Monitor for status of XML Generation. It shows a status of Warning. The details are:

Document ID = ######
Internal Transaction Type = PO
Internal Transaction Subtype = PRO
Generation Status = Warning
Generation Message = ORA-31011: XML parsing failed ORA-19202: Error occurred in XML processing LPX-00216: invalid character 174 (0xAE) Error at line 111
Module Name = ecx.plsql.OAG.out.PO.PRO.#####:0:87.581.log



Business Impact

Due to this issue, there are problems with the PO XML transmission for items that have a trademark symbol in the item name.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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