iReceivables Invalid receivables trx id Error When Testing Service Charges (Doc ID 1463434.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are getting the following error when paying by Credit Card in iReceivable and testing service charges:

1. Payment Process Failed
2. Invalid receivables trx id: 0
3. ORA-1403, no data found in package AR_ADJUST_PUB
4. ORA_20001: occured in AR_IREC_PAYMENTS.apply_service_charge while performing the following task: apply service charge

The following profiles are set:

OIR: Enable Service Charge = Yes
OIR: Service Charge Activity ID = a valid id

Cause

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