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'Instance cannot be created without an owner' Error When Submitting a Charge Line for a Serialized Item (Doc ID 1463548.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When submitting a charge line for a serialized item, the following error occurs.

Error

One of the record (Identified by record index 1 and Item ID: 41885) in the
  Transaction Line Detail table is sourced but does not have an owner.
  Instance cannot be created without a Owner.

Steps to reproduce

1. (R) Service (N) Service Request
    - query for an existing open service request.
2. Go to the Charges tab and enter a charge line for a serialized item
    - do not enter any instance details.
3. Submit the charge line
    - the error appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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