'Instance cannot be created without an owner' Error When Submitting a Charge Line for a Serialized Item

(Doc ID 1463548.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When submitting a charge line for a serialized item, the following error occurs.

Error:
One of the record (Identified by record index 1 and Item ID: 41885) in the
  Transaction Line Detail table is sourced but does not have an owner.
  Instance cannot be created without a Owner.

Steps to reproduce:
1. Go to (R) Service (N) Service Request
- query for an existing open service request.
2. Go to the Charges tab and enter a charge line for a serialized item
- do not enter any instance details.
3. Submit the charge line
- the error appears.

Cause

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