Update Made To Service Request Is Not Showing Up In Log And Notes

(Doc ID 1464048.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 15-SEP-2014***

Symptoms

When attempting to save a SR with a non-CRM resource, the following error occurs, however the SR is still saved & the audit log not is recorded in the log & notes form

Errors

The user-to-resource link has not been setup correctly.
Please contact the application administrator



Steps to Reproduce
 (R) Customer SUpport
(N) Service Requests > Create Service Requests
Query SR
Save

The error above is displayed

Cause

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