Collections Agent Role Defined At Group Level Are Not Picking.

(Doc ID 1464265.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After upgrading to R12 from 11i.IEX.H Default collector are assign to work items

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms