My Oracle Support Banner

TeleService: Dashboard Customer Profiles - Labels Not Showring In Drilldown Tables (Doc ID 1464804.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Oracle TeleSales - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

Dashboard Labels are not showing in Drilldown in Customer Profiles.
In the Drilldown window the column titles are not appearing when drilling down thru the Dashboard.

Steps to Reproduce

(R) Customer Support
(N) Setup > Customer Profiles

 - Complete the setups of the Dashboard profiles
 - Drilldown tab: Add value in Display Name column
 - Run the Customer Profile Engine
 => The column title does not appear in the Drilldown window.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.