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TeleService: Dashboard Customer Profiles - Labels Not Showring In Drilldown Tables (Doc ID 1464804.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Care - Version to 12.1.3 [Release 11.5 to 12.1]
Oracle TeleSales - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


Dashboard Labels are not showing in Drilldown in Customer Profiles.
In the Drilldown window the column titles are not appearing when drilling down thru the Dashboard.

Steps to Reproduce

(R) Customer Support
(N) Setup > Customer Profiles

 - Complete the setups of the Dashboard profiles
 - Drilldown tab: Add value in Display Name column
 - Run the Customer Profile Engine
 => The column title does not appear in the Drilldown window.




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