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Issue With Contact Creation For Mexican Customer (Doc ID 1465968.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Contact Center when attempting to "Create Contact" for customers with a Mexican Address, an error message appears.  The same error appears when clicking on the "Cust Address" LOV.

ERROR
-----------------------
1. When creating a contact:
Value JL for the flexfield segment State does not exist in the value set HZ_US_STATES

2. Clicking on the Cust Address LOV, it again gives the same error:
Value JL for the flexfield segment State does not exist in the value set HZ_US_STATES


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In the Contact Center, click on the Create New Contact button for a Customer with a Mexican address.
2 Error appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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