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Shipping Details Page Does Not Appear In The Checkout Process So User Unable To Enter Request Date (Doc ID 1466161.1)

Last updated on JULY 03, 2019

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

--Problem --

After selecting the checkout button in the iStore Cart the user is directed to the Billing page without having to enter any shipping details and as they wish to enter a Request Date this is not the required flow

--Expected Behaviour ---

Expect that after selecting the checkout button the shipping details page is shown so that the users  are able to enter a request date

--Steps --

1. Login to IStore homepage

2. Add item to cart

3. Click on ‘Check Out’ button

4. Here Step 1: Shipping is skipped and the system goes directly to Step2: ‘Billing and Payment’

Cause

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In this Document
Symptoms
Cause
Solution


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