Message Search Does Not Return Any Emails When Agents Login With Non-English Language (Doc ID 1466594.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When a user logs in using a language other than English, the Message Search screen does not return any emails even though there are messages matching the search criteria.

Cause

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