ORA-01427 Error Received When Opening Emails From Inbox In Universal Work Queue (Doc ID 1466627.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Oracle Universal Work Queue - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Users intermittently encounter the following error when opening an email from the Inbox queue in the UWQ form:

An unexpected error occurred in JTF_grid.populate

  Grid:<GRID_BLOCK.GRID_ITEM>
  DATASOURCE: <IEM_ACQ_ACCOUNT_DS>

  The following information is available
  <null>
  The error is most likely in the form or the metadata definition. PLease
  check the following alert for the error code.

  The error stack is  (first 1000 bytes):
  ORA-01427:single-row subquery returns more than one row
  ORA-06512:at "apps.jtf_griddb", line 837
  ORA-06512: at "apps.jtf_griddb", line 878

 

Cause

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