ORA-01427 Error Received When Opening Emails From Inbox In Universal Work Queue

(Doc ID 1466627.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version to [Release 11.5]
Oracle Universal Work Queue - Version to [Release 11.5]
Information in this document applies to any platform.


Users intermittently encounter the following error when opening an email from the Inbox queue in the UWQ form:

An unexpected error occurred in JTF_grid.populate


  The following information is available
  The error is most likely in the form or the metadata definition. PLease
  check the following alert for the error code.

  The error stack is  (first 1000 bytes):
  ORA-01427:single-row subquery returns more than one row
  ORA-06512:at "apps.jtf_griddb", line 837
  ORA-06512: at "apps.jtf_griddb", line 878



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