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Create Parts Orders From Field Service Wireless-Creates A New Order For Each Item (Doc ID 1467224.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Wireless/WAP

ACTUAL BEHAVIOR
---------------
One internal order getting created per parts order line, multiple items not getting grouped in a internal order.

Parts order created for the Items not grouped together in the single internal order based on source.


STEPS
-----------------------

1.Login to the Wireless Field service application.
2.Navigate to task details for a task.
3.Navigate to Part Search for the task.
4.Search for item ABC
5.Click on Add Another.
6.Search for another item XYZ
7.Click on search.
8.From search results, select a source that would create Internal Order
9.Check both the items check boxes from the same source.
10.Separate internal order gets created per item.


Note:Parts order created from the field service wireless are not getting grouped in one internal order.  Parts order have same source and same destination. This used to be working in 11.5.10.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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