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Multiple Debrief Header IDs Are Created For A Single Task Assignment (Doc ID 1467976.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

The application is allowing the creation of multiple debrief headers for the same task_assignment_id

The expectation is that there should be only one Debrief per task_assignment_id

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the application in two session
2. Create a new SR and associated Task in one session. Assign the task to a Resource
3. Go to Debrief screen for both sessions.
4. In session 1 save a labor line with Labor Transaction,Item Labor and duration 1HR.
5. Now go to session 2 and try to save a Labor line with same data as per step4

Notice in CSF_DEBRIEF_HEADERS  that there are 2 DEBRIEF_HEADER_IDs for the same task_assignment_id

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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