OEXOEORD -> Actions -> Copy Does NOT Copy Credit Card Data Into Copied Return Order(RMA).

(Doc ID 1468139.1)

Last updated on DECEMBER 29, 2017

Applies to:

Oracle Order Management - Version 12.0 to 12.2 [Release 12.0 to 12.2]
Information in this document applies to any platform.
*** Checked for relevance on 29-Dec-2017 ***

Goal



ACTUAL BEHAVIOR  

Copying sales order & leave Payments attribute checked when executing the copy & in the new order or return, the Payments data (credit card information) is NOT copied into the new record.
This is happening when you copy an order and change order type to Return category.

EXPECTED BEHAVIOR

Expect credit card information be copied.

STEPS

1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Action-> Copy
5. Change order type to a order type in Return category




Solution

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