OEXOEORD> Actions> Copy NOT Copying Credit Card Data Into Copied Return Order (Doc ID 1468139.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

On :  12.0.6 version, Transaction Payment

ACTUAL BEHAVIOR  
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Copying sales order & leave Payments attribute checked when executing the copy & in the new order or return, the Payments data(credit card information) is NOT copied into the new record.
This is happening when you copy an order and change order type to Return category.

EXPECTED BEHAVIOR
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Expect credit card information be copied.

STEPS
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The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Action-> Copy
5. Chang order type to a order type in Return category

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot copy the credit card information for return order.

Solution

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