Total Compensation Statement Does not Open Printable Statement

(Doc ID 1468309.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version and later
Information in this document applies to any platform.
*** Checked for relevance on 12-FEB-2015. ***


On version of Total Compensation Statement,


When clicking on the “Printable Statement” button on the Overview page, the page blinks but does not launch the template and does not throw any errors.

User has re-generated the template in XML Publisher, bounced the apache server and it still does not open the printable statement.

When clicking on the “Printable Statement” button it should open an Acrobat question box to ask if you wish to Open, Save, Cancel the page and then open the PDF document if you select “Open”.

The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager > Total Compensation > Total Compensation Wizard > Total Compensation Statement.
2. Under statements select Total Compensation Statement for Administrators > Query Employee > View statement.
3. On the Welcome page, click on “Continue” > Click on “Printable Statement” > page blinks but does not open template.





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