My Oracle Support Banner

CONFIGURATOR CLOSES IMMEDIATELY AFTER OPENING: CACHE ENTRY NOT FOUND (Doc ID 1468377.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.31.5 version, Configurator Engine

When attempting to create a configured item on a sales order Oracle Configurator launches and then immediately closes. Support found the following error in the java console:

ERROR
-----------------------
network: Cache entry not found [url: http://plpoapp1.local.plp.com:8010/OA_HTML/CZInitialize.jsp


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User Responsibility.
2. Create a Sales Order with a Configurable Item.
3. Click on the Configurator button.
4. Configurator launches and then immediately closes

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete sales orders. They have more than 100 orders not entered at this point.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.