Not Able To Assign Roles To Users From CRM HTML Administration Responsibility (Doc ID 1468735.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Common Applications - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 25-APR-2016***

Symptoms

On : 11.5.10.2 version, CRM HTML Administration responsibility,

When attempting to assign roles to user the following error occurs.

ERROR
-----------------------
oracle.apps.jtf.base.resources.FrameworkException: Error granting role

at oracle.apps.jtf.security.base.SecurityManager.grantRole(SecurityManager.java:2922)
at oracle.apps.jtf.admin.security.SecurityAdmin.assignRoles(SecurityAdmin.java:417)
at oracle.apps.jtf.admin.security.SecurityAdmin.assignRoles(SecurityAdmin.java:378)
at oracle.apps.jtf.admin.security.jtfasum.doUpdate(jtfasum.java:122)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:592)
at oracle.apps.jtf.servlet.event.MethodEventHandler.handleEvent(MethodEventHandler.java:39)
at _oa__html._jtfasum._jspService(_jtfasum.java:882)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:595)
Error granting role



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
-Login to Oracle Applications with SYSADMIN user
--Click on CRM HTML Administration responsibility
--Click on User Management function under Setup-->Users-->Registration
--Enter existing User Name and click Go
--Click on user name
--User detail page opens
--Click on Roles button
--Try assigning roles and click on Update
--Attached error message appears.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get roles assigned.

Cause

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