API Programming Error (CS_SRCONTACT_PKG) Error Occurs When Saving A Service Request For Certain Item Instances. (Doc ID 1468828.1)

Last updated on JUNE 28, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 16-Jan-2014***

Symptoms

The following error occurs when saving a Service Request for certain Item Instances but not all:


Error:

API Programming Error (CS_SRCONTACT_PKG.process): The value "Y" for parameter p_contacts.primary_flag is invalid.


Steps To Reproduce:

The issue can be reproduced at will with the following steps:
1. In the Create Service Request form enter an instance.
2. Populate mandatory fields and Save.
3. Error apepars.

Cause

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