TeleService: Error When Closing Service Request With Task: "New status [xyz] is illegal..." (Doc ID 1469597.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Error when closing a Service Request with Tasks.

Error:

The new status Auto Close is illegal. No new status is possible

   -or-

The new status Auto Close is illegal.
Possible status are: [Status1], [Status2], [Status3]

Steps:

(R) Field Service Dispatcher
(N) Create SR
 - Tasks tab: Create Task
 - Close Task
 - Close SR
 => Receive Error

What is Working:

Occurs every time there is a Task involved.
If there is no Task, then the SR closes fine.

Cause

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