TeleService: Error When Closing Service Request With Task: "New status [xyz] is illegal..."

(Doc ID 1469597.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Error when closing a Service Request with Tasks.


The new status Auto Close is illegal. No new status is possible


The new status Auto Close is illegal.
Possible status are: [Status1], [Status2], [Status3]


(R) Field Service Dispatcher
(N) Create SR
 - Tasks tab: Create Task
 - Close Task
 - Close SR
 => Receive Error

What is Working:

Occurs every time there is a Task involved.
If there is no Task, then the SR closes fine.


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