TeleService: Error When Closing Service Request With Task: "New status [xyz] is illegal..."
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Error when closing a Service Request with Tasks.
The new status Auto Close is illegal. No new status is possible
The new status Auto Close is illegal.
Possible status are: [Status1], [Status2], [Status3]
(R) Field Service Dispatcher
(N) Create SR
- Tasks tab: Create Task
- Close Task
- Close SR
=> Receive Error
What is Working:
Occurs every time there is a Task involved.
If there is no Task, then the SR closes fine.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms