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Bank Details Not Saving For Newly Created Customers (Doc ID 1469729.1)

Last updated on JANUARY 24, 2020

Applies to:

Oracle Payments - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Bank details can be created for a customer and saved successfully. However, when a customer's details are re-queried they disappear. They
can then be added to the record which indicates they are being held somewhere however, again when the form is re-queried these added
details disappear.

Further details:
1. This issue is occurring for customer accounts only. Supplier bank accounts can be saved without issue.
2. There is no personalization on the affected form.
3. The example given here is for a newly created customer. However, this is also happening for existing customers that were migrated from R11.
4. Therefore, with reference to the above it is for both additional bank accounts and the first bank account that we are attempting to add.


### Steps to Reproduce ###
1. Using Responsibility 'Receivables System Administrator', follow navigation path: Customers > Customers.

2. Customer self-service screen opens. Click on 'Create' button to create a new customer. Enter organization name, address and 'Bill To' location.

3. Click on 'Save and Add Details' button. Click on 'Payment Details' tab on the account. Under Bank Accounts, click on 'Create' button to create bank account.

4. Add new bank details and click on 'Apply'. Bank details are saved and can be seen in customer account screen.

5. Return to customer search screen and query back newly created customer. Review 'Payment Details' tab under the account details.

6. The bank details are no longer visible. They can not be created again as the external bank account now already exists in the system, but they can
be added again. However, even when added if the customer is re-queried the bank account details disappear.

Changes

 Upgraded to release 12.1.3.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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