FRM-92101 Error When Entering a Product Subline in Service Contracts Authoring Form

(Doc ID 1469912.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


When entering an inventory item with more than one segment enabled in the service contract subline (Product), the error below occurs.  The issue only happens when using a Inventory Item number definition that uses more than one segment in the item flexfield.

FRM-92101: There was a failure in the Forms Server during startup. This could happen due to invalid configuration.

Java Exception: Forms session >36> aborted: unable to communicate with runtime process.

Steps to reproduce:
1. Go to (R) Service Contracts Manager (N) Launch Contract
- create a new Contract
2. Go to Lines > Pricing/Products subtab
- in the subline section, select level as Product and try to enter the Product (item has more than one segments enabled)



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms