Transaction Workbench Issue: Credit Memo Created via AutoInvoice Has Incorrect Accounting Which Causes Error to Be Raised: This action has been blocked to avoid inaccurate accounting entries
(Doc ID 1470098.1)
Last updated on JULY 10, 2020
Oracle Receivables - Version 12.1.2 and later Information in this document applies to any platform.
Attempting to create a credit memo and invoice through AutoInvoice. The following distributions created:
Create invoice with no tax line REC 4,460 REV 4,460
Create and apply credit memo. REC -4,248 REV -4,248 TAX -212 <-- wrong, since Invoice has NO Tax, Credit memo is expected to not have TAX as well
In the Transactions form the following error occurs when attempting to incomplete the invoice:
This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services
The Credits do not have any TAX line in RA_CUSTOMER_TRX_LINES_ALL, however the RA_CUST_TRX_LINE_GL_DIST_ALL shows a TAX line.
The tax line and tax distributions for this CM were submitted through RA_INTERFACE_DISTRIBUTIONS_ALL and RA_INTERFACE_LINES_ALL.