TeleService: No Information When Profile Option 'Service: Validate Bill To And Ship To LOVs' Is Set To 'By Account Sites'
(Doc ID 1470251.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
<Note 1275121.1> indicates that in order for the LOVs to show up, that the 'MO: Default Operating Unit' profile option needs to be null at either the User or Responsibility level.
However this field is required to be filled in accordance to MOAC.
Expecting account address sites to show up if the profile option is set.
Should not expect the 'MO: Default Operating Unit' profile option to be null if MOAC requires it to be filled.
(N) Create Service Request
- Addresses for Bill To / Ship To is blank.
Users are used to seeing Account Address Sites rather than Party Sites as it corresponds with what is displayed in Customer Master.
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