SSHR/iRecruitment Workflow/Mailer Troubleshooting Guide
(Doc ID 1470320.1)
Last updated on DECEMBER 09, 2022
Applies to:
Oracle Self-Service Human Resources - Version 11.5.10.2 and laterOracle iRecruitment - Version 11.5.10.2 and later
Information in this document applies to any platform.
Purpose
We used to face a lot of problems while:
- Granting Approval Access to a different person and
- Notification members receiving E-Mail.
This document will discuss the various scenarios regarding the above and how we can diagnose those.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Workflow Administrator |
| Worklist Access and Vacation Rule |
| Worklist: |
| 1. How does one know who approves a notification when using the worklist access functionality? |
| 2. Can Not Define A Grant Workflow Worklist Access To A Responsibility? |
| 3. In which Table is the Grant Worklist Access Stored? |
| 4. User A gives Permission to User B. Unfortunately User B leaves the company. How to revoke the permission? |
| Vacation Rule |
| 1. When Using Vacation Rule, Employees Can Approve Their Own Notification |
| SSHR Workflow: |
| 1. Identify Failed Workflows: |
| 2. Error While Skipping Approval Notification In SSHR |
| 3. How To Determine What Workflow Processes Are Used In SSHR Functions |
| 4. How to Get the List of Vacancy Approvers after the Vacancy has Been Submitted for Approval |
| 5. Configuring Approvals Management (AME) For Absence Management (LOA) Within Self Service Human Resources (SSHR) |
| 6. How to Switch Off Approvals for Leave of Absence Requests? |
| 7. How to setup HR_DEPT_EMAIL attribute for HRSSA workflow processes in SSHR? |
| 8. How to remove AME Setup from a function: |
| 9. What is New in R12 for the Absence HR_LOA_SS Function? |
| 10. LOA New Self Service Rejection Comments Not Visible / How to add comments in FYI Notifications |
| 11. How to Retry Errored Workflow Activities Once Resolved ? |
| The email notification process |
| Scenarios |
| 1. Attachment Link in Notification Email using Wrong URL |
| 2. How To Remove The Notification Details Attachment From Html Notifications |
| 3. Possible Scenarios why Approver Does Not Receive Mail Notification |
| 4. Why do we see 2 Approval Notifications |
| 5. List of Notifications Available in iRecruitment? |
| 6. How to Make Communication Notifications Appear in the Worklist Without Clicking on Full List? |
| Appendix: |
| 1. Mail Formats: |
| 2. wfmlrdbg.sql output |
| How to use the script: |
| Interpreting wfmlrdbg.sql output: |
| 3. Wfstat.sql and Wfstatus.sql scripts |
| 4. Workflow Analyzer script for E-Business Suite Workflow Monitoring and Maintenance |
| References |