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SSHR/iRecruitment Workflow/Mailer Troubleshooting Guide (Doc ID 1470320.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Self-Service Human Resources - Version 11.5.10.2 and later
Oracle iRecruitment - Version 11.5.10.2 and later
Information in this document applies to any platform.

Purpose

We used to face a lot of problems while:

This document will discuss the various scenarios regarding the above and how we can diagnose those.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Workflow Administrator
 Worklist Access and Vacation Rule
 Worklist:
 1.  How does one know who approves a notification when using the worklist access functionality?
 2.  Can Not Define A Grant Workflow Worklist Access To A Responsibility?
 3.  In which Table is the Grant Worklist Access Stored?
 4.  User A gives Permission to User B.  Unfortunately User B leaves the company.  How to revoke the permission?
 Vacation Rule
 1.  When Using Vacation Rule, Employees Can Approve Their Own Notification
 SSHR Workflow:
 1.  Identify Failed Workflows:
 2.  Error While Skipping Approval Notification In SSHR
 3.  How To Determine What Workflow Processes Are Used In SSHR Functions
 4.  How to Get the List of Vacancy Approvers after the Vacancy has Been Submitted for Approval
 5.  Configuring Approvals Management (AME) For Absence Management (LOA) Within Self Service Human Resources (SSHR)
 6.  How to Switch Off Approvals for Leave of Absence Requests?
 7.  How to setup HR_DEPT_EMAIL attribute for HRSSA workflow processes in SSHR?
 8.  How to remove AME Setup from a function:
 9.  What is New in R12 for the Absence HR_LOA_SS Function?
 10.  LOA New Self Service Rejection Comments Not Visible / How to add comments in FYI Notifications
 11.  How to Retry Errored Workflow Activities Once Resolved ?
 The email notification process
 Scenarios
 1.  Attachment Link in Notification Email using Wrong URL
 2. How To Remove The Notification Details Attachment From Html Notifications
 3. Possible Scenarios why Approver Does Not Receive Mail Notification
 4.  Why do we see 2 Approval Notifications
 5.  List of Notifications Available in iRecruitment?
 6.  How to Make Communication Notifications Appear in the Worklist Without Clicking on Full List?
 Appendix:
 1.  Mail Formats:
 2.  wfmlrdbg.sql output
 How to use the script:
 Interpreting wfmlrdbg.sql output:
 3.  Wfstat.sql and Wfstatus.sql scripts
 4.  Workflow Analyzer script for E-Business Suite Workflow Monitoring and Maintenance
References

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