Oracle TeleService Release Notes, Release 12.1.3++
(Doc ID 1470392.1)
Last updated on JUNE 10, 2019
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
This document provides delta information from Oracle TeleService Release 12.1.3 to Oracle TeleService Release 12.1.3++.
The information included in this document assumes that you have already installed Oracle TeleService Release 12.1.3++, according to the instructions in the following documents:
- 13971489:R12.CS.B :12.1.3:Bug Fixes for CS: June'12 Patch
- 13979096:R12.CS.B - ER#13797533 - Spares Requirement
- 14210061:R12.CSZ.B - Task Search Feature in CS HTML - Drop 2
- 12433346:R12.CSZ.B - Request to have SR Escalation Feature in CS HTML
- 13740482:R12.CS.B - Need Additional SLA Dates and Duration Fields
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