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DQM Duplicate Prevention Create New Person Button Is Disabled In OCO (Doc ID 1470488.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Customers Online - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Oracle Trading Community - Version 12.1.3 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.


Attempting to create a new person in Oracle Customers Online.  When there is a duplicate person, the system prompts to use existing person but the button is greyed out.

How do you enable the create button for Person duplicate?


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