Customer Form Issue: After Party Merge, Unable to Query a D&B Customer in Customers Standard Screen (Doc ID 1470852.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Trading Community - Version 12.1.1 and later
Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Users are unable to query for customer in Customers Standard screen by the Customer Name, Registry ID, or Account Number.
But if using Customers Online (OCO), the customer is visible.

This customer was recently merged. But, other recently merged customers (parties) are fine.

Responsibility:  Receivables Manager
Navigation:  Customers > Customers
In Customers Search page, query the customer by Customer Name, Registry ID, or Account Number.

Cause

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