My Oracle Support Banner

Enterprise Asset Management (EAM) Work Order (WO) Completetion Descriptive FlexField (DFF) On Work Order Completion Shows An ID Instead Of Values, Shows Incorrect Values, Will Not Save Entered Values And Other Problems With The WO Descriptive Flexfield (Doc ID 1471889.1)

Last updated on FEBRUARY 10, 2021

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Work Execution

When attempting to alter the EAm Work Order Completion Information flexfield,
the following error occurs.

ERROR
-----------------------
Information cannot be entered.  It is changed to <work order number>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  EAM: Setup: Flex Fields: Descriptive:
   Application=Enterprise Asset Management
    Title= Work Order Completion Information
2.  Global Data Elements = Enabled
3.  Segment Summary  (this is where it changes from seeded oracle)
   Name = NTE_EAM_WO_PRECLOSURE
   prompt = Preclosure comments
   Column=Attribute1
Display and enable flex field
4.  Complete Work Order EAM, Entered 'Test For SR' in Preclosure Comments
5.  Value when querying Work Order = <work order number 1> is <work order number 2>.  It should be 'Test For SR'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot modify the flexfield

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.