iStore Application Error In ibeCFgpBranch.jsp when model items missing from price list is not user friendly

(Doc ID 1472253.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.
IBE_EXPR_DB_ERR_GENERIC

Symptoms

After one specific modle has been configured, when the user clicks Finish the following error is seen
No other models have this error.


ERROR
-----------------------
The application is currently not available or an unexpected error has occured. Please try again later.
If this message persists, please contact the system administrator.


LOG

-----------------------

17:42:52:860 [oracle.apps.ibe.configurator.Configurator.addConfigToCart] Unexpected Error in PL/SQL call: ConfiguratorWrapper.addConfigToQuote
17:42:52:891 [ibeCZzdError.jsp] Message: IBE_EXPR_DB_ERR_GENERIC
17:42:52:891 [ibeCZzdError.jsp] Stack:
oracle.apps.jtf.base.resources.FrameworkException: IBE_EXPR_DB_ERR_GENERIC
at oracle.apps.ibe.configurator.Configurator.addConfigToCart(Configurator.java:379)
at _oa__html._ibeCFgpBranch._jspService(_ibeCFgpBranch.java:903)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:619)
IBE_EXPR_DB_ERR_GENERIC


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iStore customer UI as the IBE_CUSTOMER
2. Choose a model and the Configure button
3. Choose model options
4. Choose the Finish button
5. Application Error page is displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save this configuration in iStore.

Changes

Changes

 Model options added to the model

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms