Auto - Creating an SR from Email Center, with additional SR Fields not in the Email Parser.
Last updated on SEPTEMBER 02, 2016
Applies to:Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on ***17th January 2014***
After Implementing Email Center, with Auto-Create SR and Email Parsing with the following:
1. Email Center is set-up with:
Overview of a simple implementation of Email Center in R12 (Doc ID 1233215.1)
2. Auto-Creation of SR's is functional:
Set-Up and configuration for auto creation of Service Request from Email Center. (Doc ID 1273727.1)
3. Auto-Creation of SR's with Email Parser is functional:
How to add an email parser for use with Service Request creation and Oracle Email Center (Doc ID 1369628.1)
However there are a number of flexfields on the SR form, and the Email Parser can not handle these added fields.
Is it possible to enhance the above set-up to enable further SR fields to be parsed from the Email, while keeping all the Interaction History records for SR creation.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms