Page Cannot Be Displayed When Searching By Customer Name Or Number

(Doc ID 1472563.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to query a customer name or number in Customer Search, with or without Search by Customer Name/number box checked, the performance is slow.

The following error occurs after some time:

Page Cannot be Displayed

or

The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, email@yahoo.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

The search by Invoice Number returns without error.

Changes

 Applied patch 13601435:R12.OIR.B

Cause

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