Cannot Find Primary Approver In Department Approvers LOV (Doc ID 1472685.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for Currency on 29-Jan-2014***

Symptoms

On : 12.1.2 version, Work Execution

ACTUAL BEHAVIOR
---------------
System is not finding primary approver in the Department Approvers form.
Example:
The primary approver for 'FAC' shows as 'SJLEMOINE'.  User wants to change this primary approver to 'KNBRADFORD' but this person cannot be found in the LOV.

EXPECTED BEHAVIOR
-----------------------
Be able to find 'KNBRADFORD' to be selected as primary approver

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Go to Department Approvers form
3. Try to change primary approver but cannot find the person in the LOV

Cause

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