TeleService - Upgrade to R12: Changes to Contact Center Install Base Tab (Doc ID 1473126.1)

Last updated on FEBRUARY 03, 2016

Applies to:

Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Goal

Contact Center > Install Base tab:
After upgrading from Release 11.5.10 to Release 12, the view of the tab has changed completely.

The tab shows a different format, therefore if columns were changed in the Datasource linked to the grid (reference to views, formatting...), those changes seem to be lost.

Solution

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