TeleService Upgrade to R12 Changes to Contact Center Install Base Tab
(Doc ID 1473126.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Goal
Contact Center > Install Base tab:
After upgrading from Release 11.5.10 to Release 12, the view of the tab has changed completely.
The tab shows a different format, therefore if columns were changed in the Datasource linked to the grid (reference to views, formatting...), those changes seem to be lost.
Solution
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In this Document
| Goal |
| Solution |
| References |