PARALLEL Work Order APPROVAL DOESN'T WORKS (Doc ID 1473187.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 20-DEC-2013***

Symptoms

ACTUAL BEHAVIOR

If AME is configured for Parallel Workflow process, then the notifications are not being sent according to the approval list generated by AME.
When releasing a work order, only the approver with order number 1 received the notification.

EXPECTED BEHAVIOR

Expect all the group to receive the notification, not only number 1.

STEPS

The issue can be reproduced at will with the following steps:
1. Use AME Work Order Release Approval Workflow with action type approval-group chain of authority in order mode parallel and voting method First Responder Wins
2. Have also an approval group with more than one HR people
3. When releasing a work order, only the approver with order number 1 receives the notification

Cause

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