Parts Loops >Parts Status Show No Items With Error APP JTF 210604 JTF_GRID Package Reports Error [Video] (Doc ID 1473233.1)

Last updated on MARCH 08, 2017

Applies to:

Symptoms

On : 12.1.3 version, Planner's Desktop

Navigate to Planners Desktop and choose Parts Loops. Then select any valid parts loop, the following error occurs.

ERROR
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APP-JTF-210604: Program error. Please inform your system
administrator or support representative that

JTF_GRID package reports error

DEVELOPER ERROR: jtf_grid.clearAllRows reports that

grid:

has not been initialized. A grid must be specified using
BLOCK.ITEM_NAME in UPPERCASE

The error in the form


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate Field Service Disipatcher > Spares Management > Planners Desktop.
2. Select (click on) Parts Loop icon > Expand the tree(+) >
3. Click on Engineer Parts Loop
4. Click on Parts Status tab >
5. Find Items window popup > Close Window(x)
6. Click on Parts Status canvas and error appears.

Cause