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When Trying To Schedule Task Getting Error APP-CSR-254137: Unable To Determine Travel Time And Travel Distance (Doc ID 1473989.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Task Scheduling & Assignment

When trying to schedule task manually or auto schedule,  getting an error


ERROR
-----------------------
APP-CSR-254137: Unable to determine travel time and travel distance between task numbers:

Please check the addresses of these tasks for spelling errors, then retry the operation.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Dispatcher  -Dispatch center-Query task
2. Auto schedule-Getting error


Cause

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In this Document
Symptoms
Cause
Solution
References


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