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Opening Quick Sales Order Form Through Contact Center Form Opens Apply Holds Form (Doc ID 1474109.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.


When opening an order in quick sales order form by using contact center form, the Apply holds form also opens. When trying to close the Apply Holds form it gives an error:
  be null."


FRM - 40738: Argument 1 to builtin GO_BLOCK cannot

Steps to Reproduce

  1. Contact Center --> Queried account 1608
    2. Randomly choose to click the details in the Order Tab for Order 11137.
    3. The Sales Order form opens and behind it the Apply Holds form.
    4. Tried to close it and the error: "FRM - 40738: Argument 1 to builtin GO_BLOCK cannot be null." appears.
NOTE: In the <images or examples> <above or below> and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.




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