Opening Quick Sales Order Form Through Contact Center Form Opens Apply Holds Form
(Doc ID 1474109.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.
When opening an order in quick sales order form by using contact center form, the Apply holds form also opens. When trying to close the Apply Holds form it gives an error:
FRM - 40738: Argument 1 to builtin GO_BLOCK cannot
Steps to Reproduce
- Contact Center --> Queried account 1608
2. Randomly choose to click the details in the Order Tab for Order 11137.
3. The Sales Order form opens and behind it the Apply Holds form.
4. Tried to close it and the error: "FRM - 40738: Argument 1 to builtin GO_BLOCK cannot be null." appears.
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