AR_00233 Receipts Workbench Issue: Create Accounting Program Fails For Receipts With Error: ORA-01476 divisor is equal to zero (Doc ID 1474419.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Create Accounting Program Fails For Receipts With the following error:

An internal error occurred.  Please inform your system administrator or support representative that:

An internal error has occurred in the program xla_ar_acct_hooks_pkg.main.  Technical problem : Error encountered in product API for extract
An internal error occurred.  Please inform your system administrator or support representative that:

An internal error has occurred in the program xla_ar_acct_hooks_pkg.main.  Technical problem : Error encountered in product API for extract
. . .
ARP_XLA_EXTRACT_MAIN_PKG.prorate_extract_acctd_amounts()+
EXCEPTION OTHERS in prorate_extract_acctd_amounts
Error      :ORA-01476: divisor is equal to zero
EXCEPTION OTHERS in arp_xla_extract_main_pkg.load_line_data_app_from_cr
Error      :ORA-01476: divisor is equal to zero
EXCEPTION OTHERS in arp_xla_extract_main_pkg.extract
Error      :ORA-01476: divisor is equal to zero
Technical problem : Error encountered in product API for extract

Changes

 

Cause

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