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PLM Service Request Extensible Attributes From 12.2.0 To 12.1.3 (Doc ID 1474547.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


The PLM Extensible Attributes (Service Request level) are available in the following UIs:

   - Release 12.1.3 => Customer Support (CSZ) - Service HTML
   - Release 12.2.x => Customer Support (CSZ) - Service HTML
                              TeleService (CS) - Service Request form

Is there any way this feature can be made available in TeleService for Release 12.1.3 as well?


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