PLM Service Request Extensible Attributes From 12.2.0 To 12.1.3
(Doc ID 1474547.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
The PLM Extensible Attributes (Service Request level) are available in the following UIs:
- Release 12.1.3 => Customer Support (CSZ) - Service HTML
- Release 12.2.x => Customer Support (CSZ) - Service HTML
TeleService (CS) - Service Request form
Is there any way this feature can be made available in TeleService for Release 12.1.3 as well?
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