Some Emails Stuck In IEM_RT_PREPROC_EMAILS Table After Customer Modifications To REF Tag (Doc ID 1474925.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


When the REF ID in the message subject line is modified by a Customer in their reply email, the message gets downloaded from the email server but gets stuck in iem_rt_preproc_emails table.

Cause

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