Customer Item Cross Reference Is Not Working (Doc ID 1474960.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 29-JUN-2015***

Symptoms

Unable to add sales order lines using Customer Item Number.
When adding order line, select Item Identifier type 'Customer Item Number' and LOV for item returns no values.
Have confirmed set up for item, customer item and cross reference.

Steps:
Enter order
Add order line
Select Item identifier type 'Customer Item Number'
Query Item number field
No results returned - however customer has several items defined and cross referenced

Expected behaviour would be the Customer Item Number recogniced as a customer item number and linked to the inventory item number without specifying Item Identifer Type.

Cause

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