Pricing And Availability Form Giving Error Message "ITEM" And "UOM" Not On "PRICE LIST". (Doc ID 1475275.1)

Last updated on DECEMBER 03, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 29-JUN-2015***

Symptoms

On : 11.5.10.2 version, Pricing Engine

When attempting to use pricing and availability form
the following error occurs.

ERROR
-----------------------
Item D2325CPS and uom EA not on pricelist

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Superuser
2. Navigate to: Orders, Returns > Pricing and Availability

BUSINESS IMPACT
-----------------------
Business Impact: “For providing the customer with pricing customer service
has to create an order on the customer’s account to see their pricing. If the
order is not deleted out of Oracle the parts on the order will show against
available inventory. If that order gets booked by mistake the order will ship to
the customer and they will not have to pay for it or return it.”

Cause

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