Approval Button Missing When Trying to Approve a Quote After Choose "Switch User" Button in Worklist
(Doc ID 1475362.1)
Last updated on OCTOBER 11, 2023
Applies to:
Oracle Quoting - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]Information in this document applies to any platform.
Symptoms
User cannot approve a quote because the "Approval" button is missing on the Approval Notification.
Steps to reproduce:
1. Quote 12345
Approval Requested by user Jones, Mrs. Lisa (Requester)
User Sellect, Mr. Thomas had given Worklist Access to Jones, Mrs. Lisa
Login to Workflow > Notifications and choose hyperlink at the bottom of the page for -
Worklist Access - Specify which users can view and act upon your notifications.
This will give that user the Switch User button.
Approvers on the quote:
Sellect, Mr. Thomas
Smith-Jones, Ms. Dolores
2. As user Jones, Mrs. Lisa (Requestor), Switch User as follows:
Workflow > Notifications > Switch User (B) > Sellect, Mr. Thomas selected > Apply (B)
Worklist : ASO Approval > Approval Button is NOT available ------------------ issue reproduced
3. Log off
4. Sign is as user Sellect, Mr. Thomas and grant Worklist Access to user Able, Ms. Marsha
Login to Workflow > Notifications and choose hyperlink at the bottom of the page for -
Worklist Access - Specify which users can view and act upon your notifications.
This will give that user the Switch User button.
5. Sign on as Able, Ms. Marsha
Workflow > Notifications > Switch User (B) >Sellect, Mr. Thomas selected > apply (B)
6. Worklist : ASO Approval > Approval Button is available ------------------ issue not reproduced
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |