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Approval Button Missing When Trying to Approve a Quote After Choose "Switch User" Button in Worklist (Doc ID 1475362.1)

Last updated on MAY 13, 2020

Applies to:

Oracle Quoting - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

User cannot approve a quote because the "Approval" button is missing on the Approval Notification.

 

NOTE: In the images below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

Steps to reproduce:

1. Quote 12345

Approval Requested by user Jones, Mrs. Lisa (Requester)

  User Sellect, Mr. Thomas had given Worklist Access to Jones, Mrs. Lisa

    Login to Workflow > Notifications and choose hyperlink at the bottom of the page for -
            Worklist Access - Specify which users can view and act upon your notifications.
     This will give that user the Switch User button.

Approvers on the quote:
Sellect, Mr. Thomas
Smith-Jones, Ms. Dolores

2. As user Jones, Mrs. Lisa (Requestor), Switch User as follows:
Workflow > Notifications > Switch User (B) > Sellect, Mr. Thomas selected > Apply (B)

Worklist : ASO Approval > Approval Button is NOT available ------------------ issue reproduced

3. Log off

4. Sign is as user Sellect, Mr. Thomas and grant Worklist Access to user Able, Ms. Marsha
      Login to Workflow > Notifications and choose hyperlink at the bottom of the page for -
                            Worklist Access - Specify which users can view and act upon your notifications.
      This will give that user the Switch User button.

5. Sign on as Able, Ms. Marsha

Workflow > Notifications > Switch User (B) >Sellect, Mr. Thomas selected > apply (B)

6. Worklist : ASO Approval > Approval Button is available ------------------ issue not reproduced

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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