Submit Button Missing When Approving a Quote After "Switch User" (Doc ID 1475362.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Quoting - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

User cannot approve a quote as the "Approval" button is missing on the Approval Notification.

 

Steps to reproduce:

1. Quote 16103

Approval Requested by user LJONES (the Requester)



Approvers on the quote:
Lang, Ms. Inga R (ILANG)
Abbott, Ms. Rachel (Rachel) (RSHOULDE)

2. As LJONES Switch User as follows:
Workflow > Notifications > Switch User (B) > Lang, Ms. Inga R selected > Apply (B)

Worklist : ASO Approval > No Approval Button ------------------ issue reproduced


3. Log off

4. Sign is an ILANG and grant access to user JWEINBERG

5. Sign on as JWEINBERG
Workflow > Notifications > Switch User (B) > Lang, Ms. Inga R selected > apply (B)

6. Worklist : ASO Approval > Approval Button is available ------------------ issue reproduced

Cause

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