Work Request Approval Email Notifications Are Not Being Sent
(Doc ID 1475652.1)
Last updated on MAY 05, 2021
Applies to:
Oracle Enterprise Asset Management - Version 12.1.2 and laterInformation in this document applies to any platform.
Symptoms
On Application Release 12.1.2:
ACTUAL BEHAVIOR
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It was found that eligible users to receive notifications to approve work requests are NOT receiving e-mails in case that they are using user-defined responsibilities. In this case only notification in the Notifications area in the Home tab of Maintenance User page are being displayed.
However, if the eligible approver is using a seeded responsibility, then, besides the notification in the application, there is also an e-mail being sent.
EXPECTED BEHAVIOR
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Expected to get e-mails being sent, regardless of the responsibility being used.
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup user with user-defined responsibility.
2. Setup department approver with user-defined responsibility;
3. Create Work Request
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |