Work Request Approval Email Notifications Are Not Being Sent

(Doc ID 1475652.1)

Last updated on AUGUST 26, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On Application Release 12.1.2:

ACTUAL BEHAVIOR
---------------
It was found that eligible users to receive notifications to approve work requests are NOT receiving e-mails in case that they are using user-defined responsibilities. In this case only notification in the Notifications area in the Home tab of Maintenance User page are being displayed.

However, if the eligible approver is using a seeded responsibility, then, besides the notification in the application, there is also an e-mail being sent.


EXPECTED BEHAVIOR
-----------------------
Expected to get e-mails being sent, regardless of the responsibility being used.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup user with user-defined responsibility.
2. Setup department approver with user-defined responsibility;
3. Create Work Request

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms