Quote Adding Service Line Error: "APP-236138: Error returned in ASO_PRICING_INT.Pricing_Order, APP-236139: ORA-01403: no data found, APP-236051: An unexpected error during processing of the ASO_QUOTE_HEADER information" (Doc ID 1476031.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Quoting - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to add the Service Line in the quote for the existing Serial Number in the Installed Base, the following error occurs.

Error

APP-236138: Error returned in ASO_PRICING_INT.Pricing_Order.
APP-236139: ORA-01403: no data found
APP-236051: An unexpected error has occured during processing of the ASO_QUOTE_HEADER information

Steps to Reproduce
The issue can be reproduced at will with the following steps:

Cause

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