Maintainable Asset Addresses not Listed in Contact Center Form
(Doc ID 1476120.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
On : 12.1.2 version, Contact Center Form
Customer is seeing asset addresses that are not maintainable in the Contact Center Form Customer LOV since upgrading to R12.1.2 from 188.8.131.52
That the non maintained addresses should not be shown
Steps to Reproduce
1. Contact Center
2. Customer / Caller info
3. Add the non maintained address into the LOV (List of Values)
Recently upgraded from 184.108.40.206
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In this Document